HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your Pachmishali.com account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.


HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at [email protected]


HOW CAN I TRACK MY ORDERS?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from courier company.


HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Order History. Here, you will be able to cancel your order.


HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE ORDER?

Members who ship their orders within Bangladesh should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.


If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.


WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

The flat-rate for shipping and handling fee is  50/- Taka.

Shipping & Handling fee covers the delivery, material, labour and logistics cost to support the sampling service. 


HOW DO YOU SHIP MY ORDERS?

All your orders are sent via courier company.


HOW LONG WILL IT TAKE TO SHIP MY PRODUCTS?

We will try our best to ship your product to you within 48 hours if the shipping address is within Dhaka. In case of shipping outside Dhaka, it may take upto 5 days. For unavoidable circumstances, the shipping time may increase.


WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Cash On Delivery.


WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at [email protected] (if applicable).


We regret to inform you that no refunds will be given for orders that fall under the below categories.

  1. In the event of damaged products received, we will require photo proof of the affected products and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the product to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at [email protected]
  2. In the event of lost product, we will try to locate the delivery team in courier company and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.